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Delivery Information

At NicoretteDirect, we believe that shopping online should be straightforward and hassle-free, which is why we've put together a handy delivery guide to take you through our delivery times and rates.


UK Standard Delivery

  • Free for orders over £40
  • Orders below £40 will incur a £3.95 delivery charge
  • Delivered within 3-5 working days
  • Delivered Mon-Fri (excluding weekend and bank holidays)
  • Additional terms and conditions apply, please see below

UK Next Working Day Delivery

  • Free for orders over £100
  • £1 for orders over £40
  • £4.95 for orders below £40 (an upgrade of just £1 on standard delivery)
  • Mon-Thur orders placed before 1pm will be delivered the next working day
  • Friday orders placed before 1pm will be delivered on Monday
  • Weekend orders will be delivered on Tuesday
  • Delivered Mon-Fri (excluding weekend and bank holidays)
  • Additional terms and conditions apply, please see below

Tracking the status of your order

You can check the status of your order by logging in to your NicoretteDirect account which you must set up in order to make your purchase.

Once logged in to your account, you can click 'View my Orders' where your order will be given one of the following notes:

  • Order received: confirming that your order has been successfully received by nicorettedirect.co.uk and will shortly be ready for processing.
  • Order being processed: your order is with our warehouse for processing and dispatch.
  • Order cancelled: Sadly we cannot progress your order due to an outstanding issue. You will be sent an email notification regarding the cancellation, advising on next steps. You can speak to our Customer Care team on 0121 541 1800 or by sending a note to on our contact page.
  • Order dispatched / Track Parcel: congratulations! Your order has now left nicorettedirect.co.uk and is on its way via your selected delivery method.

Terms & conditions

  • All deliveries are subject to NicoretteDirect.co.uk successfully receiving payment.
  • Delivery options exclude Bank and other public holidays.
  • We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.
  • Packages sent via Next Day Delivery pre 1pm services will require a signature at the point of delivery.
  • All pharmacy purchases require additional approval, which will involve completion of an online questionnaire and any subsequent approval.
  • We strive to ensure our delivery targets are met but sadly when they're not we're unable to accept liability for any out of pocket expenses incurred for failed or delayed orders. You're still entitled to your full statutory rights.
  • Sadly, our Next Day delivery services are only available in the UK and exclude the following postcodes: AB, DD, DG, FK18+, HS, IV, KA27, KA28, KW, PA20+, PH, ZE, BT68+, IM, GY, JE and TR21-25.
  • For orders over 25kg, there's an additional charge of £3.49 per 25kg. You'll be notified at the checkout.
  • Depending on the location, contents and weight of your order, we may use a combination of couriers to deliver your order safely, e.g. it's required that aerosols are delivered via a road-based courier. This is a requirement of the January 2013 Dangerous Goods act, introduced by the Civil Aviation Authority. You will not be charged additional delivery fees if this occurs.
  • We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.
  • We make every effort to deliver goods within the estimated dispatch timescales; however, delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. However, in accordance with the Consumer Contracts Regulations, all orders will be fulfilled within a maximum of 30 days or a full refund will be issued
  • To read our full terms and conditions, please click here

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