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Subscription FAQs

How does the Nicorette® Quit+ Product Subscription work?

NICORETTE® Quit+ Subscription will run for 12 weeks and include a supply of two types of NRT products as well as motivational email support.

Your Nicorette® product subscription will arrive at your door every four weeks.

It's all designed to help make your quit journey more convenient and less of a challenge.

Hopefully by the end of the 12 weeks, you'll no longer need your subscription and will start to see savings from not buying cigarettes - as well as all the health benefits from not smoking.

How does the Coaching Subscription Work?

You can upgrade any Nicorette® product purchase to include 12 weeks of personalised, over-the-phone coaching support from a Stop Smoking Advisor at Solutions for Health.

This is an extra service for an additional £10 a month.

By adding coaching to your subscription, you'll receive all the details you need to set-up your first, over the phone session with a dedicated advisor at Solutions 4 Health. Together you can work out a personalised plan to help improve your chances of quitting.

Your quit coach will talk to you about your needs and preferences in order to create a personalised approach to go forward with.

You agree on the times of day and the frequency of coaching that suits you best within the following hours:

  • Monday - Friday: 8am - 8pm
  • Saturdays: 8am - 1pm
  • Sundays and bank holidays*: 8am - 1pm

Together you can work out a personalised plan to help improve your chances of quitting.

Excluding December 25th, December 26th and January 1st.

What exactly is the additional coaching support?

A little extra support is so helpful when you're giving up smoking. Coaching support is provided by a qualified Stop Smoking Advisor at Solutions 4 Health, who can provide you with help and advice while you quit.

Solutions 4 Health provide the largest community-based network of smoking cessation services in England.

Quit coaches are trained in line with National Centre for Smoking Cessation and Training (NCSCT) and The National Institute for Health and Care Excellence (NICE) standards.

What is the cost of the Coaching Subscription?

The Coaching subscription costs an additional £10 per month on top of the price of your NICORETTE® product subscription or individual product purchase. The Coaching subscription will run for 12 weeks.

How can I cancel my NICORETTE® Quit+ product subscription?

You can cancel your NRT product subscription at any point by contacting the ChemistDirect Customer Care team on: 0121 541 1800.

How can I cancel the Coaching Subscription?

You can cancel your coaching subscription at any point by contacting the ChemistDirect Customer Care team on: 0121 541 1800

When will I receive my NICORETTE® Product Subscription?

You will receive the products included in your subscription every 28 days - the exact date will depend on when you start your subscription.

You will receive a reminder email seven days before your next order is due so if you need to make a change to your order or cancel it, you have some time to do so before your next product subscription is dispatched. If you cancel your subscription 5 days before your next dispatch, you will not be charged.

When will I be charged for my Nicorette® Quit+ Product Subscription?

Nicorette® product subscriptions will be charged every 28 days on the same day your product subscription is dispatched.

When will I be charged for my Coaching Subscription?

Coaching subscription will be charged every 28 days.

What payment methods are accepted?

We accept all major credit and debit cards, as well as PayPal. PayPal cannot be used when ordering a product subscription.

What products should I expect in my Nicorette Quit+ product Subscription?

Every 28 days you will receive your selected products. This will include your four-week supply of NICORETTE® InvisiPatch and the second flexible format of your choice including NICORETTE® QuickMist Mouthspray, NICORETTE® Gum, or NICORETTE® Lozenge.

You will also receive email support with tips and guidance on quitting smoking.

How does Nicotine Replacement Therapy (NRT) work?

When you cut down or stop smoking, your body misses the nicotine you've been absorbing. You may experience withdrawal symptoms and cravings to smoke.

Rather than eliminating nicotine suddenly when you cut down or stop smoking, NRT supports your nicotine levels to help you adjust gradually.

The nicotine in NRT works by offering relief from nicotine withdrawal symptoms. This can help to keep you on track to quit.

Without the distraction from cravings and withdrawal symptoms, you can focus your mind on getting through the moments you would normally smoke - for example on a coffee break.

How does NICORETTE® Combination Therapy work?

All the Nicorette® product subscriptions offer NICORETTE® dual support.

You can maximise your chances of quitting for good by using the patch for all day support and a flexible NRT product like NICORETTE® QuickMist Mouthspray, NICORETTE® Gum, or NICORETTE® Lozenge for extra support when those intense cravings strike.

Evidence has shown that you are more likely to quit for good by using two NRT products in combination, compared to using just one alone.

NICORETTE® InvisiPatch provides you with that all-day continuous craving support whilst the additional NICORETTE® product including NICORETTE® QuickMist Mouthspray, NICORETTE® Gum, or NICORETTE® Lozenge provides additional support to relieve those sudden urges to smoke that may occur throughout the day.

Nicorette® Quit+ is a new Nicotine Replacement Therapy (NRT) Subscription & Coaching Quit Programme